CUSTOMER SERVICE POLICIES
Pacifica Island Art publishes fine art, photographs and nostalgic images! We are Hawaii's Premiere Ecological Publisher using recycled paperstock, non toxic inks, and filmless printing techniques. Our mission is to work together in harmony and to spread the spirit of aloha through our products. The Pacifica team looks forward to providing you with inspiring merchandise and the best service. We are available to assist you Monday through Friday 8:30am to 2:00pm Hawaiian Standard Time (2 to 3 hours earlier than PST depending on the season).
Toll Free: 1-800-222-7327
100% Guarantee – Pacifica Island Art (herein referred to as PIA) guarantees total customer satisfaction. If for any reason you are not satisfied with your purchase, you may return your order within 30 days of receipt for a full refund, credit, or exchange, less PIA's actual shipping charges. The customer is also responsible for paying return shipping cost. Any returns after the 30 days are also subject to a 20% re-stock fee and will be deducted from the refund amount. No returns accepted after 90 days from purchase date
Delivery – All orders are processed and shipped within 2 business days (exclude weekends & holidays). Custom designed jewelry will ship within 2 weeks of receiving your order. However, we maintain an inventory of most items and your order will often ship within 2 business days. Please contact PIA for delivery confirmation.
Returning your order – Return the merchandise along with a copy of your receipt and include all original packaging. Make sure that the contents of your package are secure. Return your merchandise via the United States Postal Service and request delivery confirmation. Any returns after the 30 days are also subject to a 20% re-stock fee and will be deducted from the refund amount. No returns accepted after 90 days from purchase date.
Please be advise Custom orders are not eligible for Exchange or Refund unless defective.
Returning Jewelry – Returns of jewelry items must be sent fully insured for the purchase price, and request a return receipt for confirmation that your package has reached its destination. Any jewelry returned unauthorized, improperly packaged, or non-insured will be returned to the sender. Items that show signs of wear or have been resized, engraved, altered, or damaged will not be accepted for return.
Feel free to contact PIA’s customer service either by e-mail at email@example.com or on our toll free number 1-800-222-7327 if you have any questions before you start the return process.
Placing Orders – You may place orders online through our 100% SSI secure website, or fax us at 1-888-469-1770. If you have any questions or would like personal assistance with your order please call us at 1-800-222-7327 for customer service. Customer Service is available Monday through Friday 8:30am to 2:00pm Hawaiian Standard Time or e-mail us at firstname.lastname@example.org
Payment Methods – Pacifica welcomes Visa, Mastercard, American Express, Discover Card, PayPal, Amazon Pay. Please note that you do not need to have a PayPal account to pay using PayPal, just a valid debit or credit card.
Sales Tax – All orders shipped within the State of Hawaii will incur a 4.166% sales tax. No Sales Tax due on orders shipped outside of Hawaii.
Free Shipping – Free shipping on orders of $35.00 or more within the United States. Orders placed for less than $35.00 will be charged a $10.95 shipping via USPS. No handling fee is ever charged. Jewelry shipments will be shipped via USPS priority mail fully insured, signature confirmation requested. All jewelry packages will require a signature upon delivery. Please check your package carefully for tampering or damage before accepting or signing for receipt.
Your order may also be shipped via FedEx Overnight and 2nd Day services for at different charges. FedEx will not insure merchandise over $500.00.
FREE SHIPPING NOT AVAILABLE for International orders.
All international orders ship FedEx Economy with insurance for damages or loss during transit.
International Import Duties and Customs – The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. The recipient must bear additional charges for customs clearance; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We do apologize for this matter, which is beyond our control.
Gift Wrapping – Custom Designed Jewelry will arrive in a beautiful colored pouch. Let us know if you would like to add a note to the purchase.
Enter your personal message which will be neatly handwritten on this special card and delivered along with your gift.
Privacy Statement – PIA respects your privacy. We guarantee that your personal information (e-mail address, name, address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. Read full privacy policies