FREE SHIPPING ANY ORDER OVER $45

CUSTOMER SERVICE POLICIES

Contact Pacifica

Pacifica Island Art publishes fine art, photographs and nostalgic images! We are Hawaii's Premiere Ecological Publisher using recycled paperstock, non toxic inks, and filmless printing techniques. Our mission is to work together in harmony and to spread the spirit of aloha through our products. The Pacifica team looks forward to providing you with inspiring merchandise and the best service. We are available to assist you Monday through Friday 8:30am to 5:00pm Hawaiian Standard Time (2 to 3 hours earlier than PST depending on the season).

Toll Free: 1-800-222-7327

Phone: 808-575-7696

Fax: 1-888-469-1770

E-mail: info@islandartcards.com

100% Guarantee – Pacifica Island Art (herein referred to as PIA) guarantees total customer satisfaction. All PIA merchandise, including Custom Designed Jewelry comes with our Money-Back Guarantee. If for any reason you are not satisfied with your purchase, you may return your order within 30 days of receipt for a full refund, credit, or exchange, less PIA's actual shipping charges. Customer is also responsible for paying return shipping cost. Any returns after the 30 days are also subject to a 20% re-stock fee and will be deducted from the refund amount.

Delivery All orders are processed and shipped within 2 business days (exclude weekends & holidays). Custom designed jewelry will ship within 2 weeks of receiving your order. However, we maintain an inventory of most items and your order will often ship within 2 business days. Please contact PIA for delivery confirmation.

Returning your order – Return the merchandise along with a copy of your receipt and include all original packaging. Make sure that the contents of your package are secure. Return your merchandise via the United States Postal Service and request delivery confirmation. Any returns after the 30 days are also subject to a 20% re-stock fee and will be deducted from the refund amount.

Please be advise Custom orders are not eligible for Exchange or Refund unless defective.

Returning Jewelry – Returns of jewelry items must be sent fully insured for the purchase price, and request a return receipt for confirmation that your package has reached its destination. Any jewelry returned unauthorized, improperly packaged, or non-insured will be returned to sender. Items that show signs of wear, have been resized, engraved, altered, or damaged in any way cannot be accepted for return.
Feel free to contact PIA’s customer service either by e-mail at orders@islandartcards.com or on our toll free number 1-800-222-7327 if you have any questions before you start the return process.

Special Return Policy on Rings and Ring sizing – Please specify your exact ring size when ordering. There will be a $20.00 additional charge for each full size beyond size 8. Standard ring sizes are size 6, size 6 1/2, and size 7. Only rings that are produced in standard sizes may be returned for a full money back guarantee, credit, or exchange within 30 days of purchase.

Placing Orders – You may place orders online through our 100% SSI secure website, or fax us at 1-888-469-1770. If you have any questions or would like personal assistance with your order please call us at 1-800-222-7327 for customer service. Customer Service is available Monday through Friday 8:30am to 5:00pm Hawaiian Standard Time or e-mail us at orders@islandartcards.com

Payment Methods – Pacifica welcomes Visa, Mastercard, American Express, Discover Card, PayPal, money orders, and personal checks (with a 15 day bank clearance).

Sales Tax – All orders shipped within the State of Hawaii will incur a 4.166% sales tax. No Sales Tax due on orders shipped outside of Hawaii.

Free Shipping – Free shipping on orders of $45.00 or more within the United States. Orders placed for less than $45.00 will be charged a $8.95 shipping and handling fee. Packages will be sent via USPS priority mail. Jewelry shipments will be shipped via USPS registered mail, fully insured, return receipt requested. For Jewelry shipments, as a security precaution to protect our customers against fraud, when you order merchandise priced $250 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. All jewelry packages will require a signature upon delivery. Please check your package carefully for tampering or damage before accepting or signing for receipt.
Your order may also be shipped via UPS or FedEx services. FedEx and UPS will not insure merchandise over $500.00.

International Customers – We are unable to calculate the shipping charges unless we know what you want to order. The cost of shipping is dependent on the weight of the package- unfortunately It is technically not possible for us to review the contents of your cart.
The procedure is as follows:
You place your order. Your credit card does NOT get automatically charged; the issuing bank simply confirms that the card is valid and that there is a line of credit available (generally people are not aware of this fact).
Upon receipt we review your order, calculate shipping and inform you of the costs (we offer 2 shipping options, one being postal "First Class Airmail", the other "Global Priority Mail"- the latter being faster and more expensive).
Please note that we do not mark up shipping costs nor do we apply a "handling charge"!
Only once you have responded and informed us of your shipping choice, do we charge your credit card.
If you do not want to proceed with your order, we simply cancel it- your credit card does not get charged!
Please contact us at 808-575-7696 or contact us via e-mail orders@islandartcards.com if you have further questions.

International Import Duties and Customs – The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We do apologized for this matter which it is beyond our control. 

Gift Wrapping – Custom Designed Jewelry will arrive in our tropical colored pouch and floral gift box. Select one of Pacifica's Everyday Greeting Cards to be included in your order with a personalized note from you! Just look for the “Free Greeting Card” link in the shopping basket. Enter your personal message which will be neatly handwritten on this special card and delivered along with your gift.

Privacy Statement – PIA respects your privacy. We guarantee that your personal information (e-mail address, name, address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. Read full privacy policies